I got this knife in a battlbox subscription a while ago and it's been part of my edc since then. Great knife, came sharp, fits in the hand well too.
As for their customer service, I contacted them because one of the rivets popped off. Even though I could have fixed it myself, I had a right handed sheath and I'm left handed. Told them what happened and they sent me a pre-paid shipping label to send it back. Once I found a freakin printer and stuck it in the mail, the new sheath got to my house in like three days, which was awesome.